The Tenants and Leaseholders Annual Report 2010/11 is now available for download from this page.

Take a look to see how well we have performed on the service standards we agreed with customers in November 2010 and what our plans are for 2011/12.

How we developed the report

The group of 15 tenants who worked with us to develop this year's report had one shared aim - for this to be  the annual report that tenants really want to read.

You can see the decisions they made and how they felt about the work they did on page one.

Tell us what you think

We’d really like to know what you think of this report and its contents so please send us the freepost feedback card which you can find on the back page. 

85% of customers who have responded so far like the 2011 annual report and have found the content interesting and useful.

How you can get involved

There are a lot of ways you can get involved to influence things, including

• next year's annual report
• your local area
• housing's services and priorities

Please just contact us and we'll happily tell you more. You can reach us on 01904 554379 or by email to yourservice.yoursay@york.gov.uk