Housing Services have been listening to your views to help us finalise our first ever  Customer Engagement Strategy called Your Service, Your Say.

This easy to read document sets out how customers can expect to be informed, consulted or fully involved in housing services and how these opportunities will be improved and developed over the next three years.

Getting our customers involved is key to getting our services working well. We’ve worked closely with customers to develop the document .

You can download a draft copy of the strategy on this page.

If you would like a hard copy of the strategy or want to know more about it, please contact Jo Harrison on 01904 554379

Your Choice

As part of Your Service, Your Say strategy we want to offer you a choice of how to get involved in improving housing services. To help you get involved in the way that you want to, we offer a range of support and training.

We would love to hear your views on the kind of training topics you would be interested in and what would make it easier for you to come along.

Please complete our short online survey to help us make sure the training we provide is the training you want.

You can also download a copy of the survey and current training programme from this page.

A copy of this survey will also be included in the next edition of the Streets Ahead magazine.