Resident and tenant involvement

In this section:

• Your Service, Your Say
  City of York Council Housing Services Customer Engagement Strategy 2010 to 2013
• Estate walkabouts
  You know your estate or area best - join staff on a walkabout around the estate and tell us where the problems are and how we can resolve them
• home grown competition
  If you are a council tenant are you interested in entering our annual horticultural challenge? You can also nominate a friend or neighbour.
• Tenant satisfaction survey 2011
  2000 customers will be getting housing's annual tenant satisfaction survey through the post late November 2011
• Residents' associations
  Residents' associations focus on housing concerns such as repairs and community issues such as the environment and crime
• Our standards for your service
  See housing's service standards developed with customers
• Tenant participation
  The Customer Involvement Compact 2007-2010 (Tenants Participation Agreement) was developed in partnership with tenants, staff and councillors. It sets out our overall approach to tenant participation in York.
• Tenants and Leaseholders Annual Report
  Take a look at our latest annual report which shows how well we have performed on the service standards we agreed with our customers
• Tenant inspectors
  See what our Tenant Inspectors have achieved and how you can become a Tenant Inspector
• Understanding you better
  Help us deliver the right services to you by completing our Understanding You Better survey
• Volunteer mediators
  York Mediation service is looking to recurit to an innovative project to resolve neighbour disputes in the area. Find out more information on becoming a volunteer mediator