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Resident and tenant involvement
Resident and tenant involvement
In this section:
Your Service, Your Say
City of York Council Housing Services Customer Engagement Strategy 2010 to 2013
Estate walkabouts
You know your estate or area best - join staff on a walkabout around the estate and tell us where the problems are and how we can resolve them
home grown competition
If you are a council tenant are you interested in entering our annual horticultural challenge? You can also nominate a friend or neighbour.
Tenant satisfaction survey 2011
2000 customers will be getting housing's annual tenant satisfaction survey through the post late November 2011
Residents' associations
Residents' associations focus on housing concerns such as repairs and community issues such as the environment and crime
Tenant participation
The Customer Involvement Compact 2007-2010 (Tenants Participation Agreement) was developed in partnership with tenants, staff and councillors. It sets out our overall approach to tenant participation in York.
Tenants and Leaseholders Annual Report
Take a look at our latest annual report which shows how well we have performed on the service standards we agreed with our customers
Tenant inspectors
See what our Tenant Inspectors have achieved and how you can become a Tenant Inspector
Understanding you better
Help us deliver the right services to you by completing our Understanding You Better survey
Volunteer mediators
York Mediation service is looking to recurit to an innovative project to resolve neighbour disputes in the area. Find out more information on becoming a volunteer mediator