Rechargeable repairs
You may be recharged for the cost of repairs where a repair is needed because:
- you or a visitor to your home have caused damage that is not fair 'wear and tear'
- you have neglected your home
- you have carried out unauthorised work
- you have caused damage whilst doing DIY
- your pet has caused damage
- we have had to gain access for you into your home because you do not have a key to get in
You will be told about our intention to recharge you and in some cases the actual cost you will have to pay before the work is started.
