You may be recharged for the cost of repairs where a repair is needed because:

• you or a visitor to your home have caused damage that is not fair 'wear and tear'
• you have neglected your home
• you have carried out unauthorised work
• you have caused damage whilst doing DIY
• your pet has caused damage
• we have had to gain access for you into your home because you do not have a key to get in

You will be told about our intention to recharge you before the work is started.