Every secure tenant has the right to improve their home. You need permission from your estate manager in writing and the work must be carried out to the guidelines given.

Permission will be denied if the work could cause us expense or difficulty letting the home in the future, or is a potential safety risk.

What happens if you refuse my request?

Permission to improve your home will not be refused without good reason and only in cases where, for example, it could affect the safety of your house or involve us in extra expense.

If a rent arrears notice has been served then permission for improvements may not be given.

We must explain any refusal in writing and if you think this is unreasonable you can challenge the decision exercising your right to appeal or by taking us to court.

Will improvements I carry out increase my rent?

If you carry out improvements your rent, or that of any successors to your tenancy, will not be increased.

Will I receive any money back for improvements when I leave?

Provided you get permission for improvements/alterations and carry them out satisfactorily you can request a cash payment when you leave your home.

The scheme is explained in detail on the Department for Communities and Local Government website: A better deal for tenants. It is also available from our reception areas.

Free advice on heating and energy efficiency is also available from the Energy Efficiency Advice Centre. See energy efficiency advice.

Applying for permission

To apply for permission contant your estate manager tel: (01904) 551200