Swapping homes is much quicker than waiting for a council organised transfer.

You need the council's permission to move. If you move without written approval you will have to move back. In extreme cases you may lose both homes.

Introductory tenants are not entitled to swap homes.

What happens if I need an urgent move?

If you need to move urgently because you are being harassed by neighbours, are living in fear of violence or have other exceptional circumstances talk to your Estate Manager (tel: (01904) 551200) or contact the Customer Advice Centre.

We will decide what action should be taken - which could involve a move. We will also look at other ways to solve the problem, such as an injunction. This may mean getting help from other people, such as the police and social workers.

Also see council tenant neighbour problems.