If we offer you a home we will write or telephone you. We will let you know the address and other details. The estate manager will then contact you to arrange to meet you at the home to show you around. This will be within 3 working days providing the keys are available. Before you look at the home we will clean it and make sure the garden is tidy.

When you meet the estate manager they will discuss with you whether repairs are needed and arrange for the work to be done when it is convenient for you. You will also be told if there is a decoration allowance. They will tell you what the rent is and will give you advice about claiming housing benefit. Written confirmation of any decoration allowance and repairs will be sent to you.

Once you have been shown around and given all this information you can accept the home there and then. If you want more time to decide we will ask you to make a decision within 48 hours.

Refusing an offer for accommodation

If you're not happy with the housing you are offered you should discuss this with the person who shows you round. If there are any problems we will do our best to solve them.

Nominations to housing associations

If you are nominated by the council to a housing association the association will make contact directly.