We carry out estate walkabouts every three months to ensure that communal areas are clean and safe.

Most estates also have an estate worker who aims to keep communal areas clean and tidy and report any repairs. For more information on estate workers contact your estate manager.

You can report repairs for communal areas on telephone number: (01904) 551200 or alternatively you can call into the Finance and Housing Centre or the Acomb Office. 

How quickly will you repair communal lights?

If communal lights are not working let us know. We repair internal communal lights within the same day of the problem being reported if it causes a safety concern. We repair internal communal lights, which are not a safety concern and all external lights at our nearest available appointment time.

The communal lights contain solar clocks so they automatically adjust to standard daylight hours.  If they are not coming on or going off at the right time let us know. 

We also check and service all communal lights each year. Where possible we use low energy bulbs.

How quickly will you repair a door entry phone?

If your entry phone system is not working report it straight away. We will repair it within the same day. If your block doesn't have a door entry system and you would like one contact your local residents' association or estate manager on telephone number: (01904) 551200.

Do you repair communal TV aerials?

If you are having a problem with your TV reception check your television and find out if your neighbours are having the same problem. If you think the fault is with the communal TV aerial contact us. We repair communal TV aerials within the same day.