We carry out quarterly estate walkabouts to ensure that communal areas are clean and safe.

To report repairs to communal areas or facilities contact the Finance and Housing Centre or the Acomb Office. We respond promptly depending on the urgency of the problem.

Outside of office hours you can report emergency repairs tel: (01904) 630405.

How quickly will you repair communal lights?

If communal lights are not working let us know. We repair internal communal lights within 24 hours of the problem being reported and external lights within three working days.

We adjust the timing on all communal lights twice a year. If they are not coming on or going off at the right time let us know. We will adjust them within two working days for internal lights and three working days for external lights.

We also check and service all communal lights each year. Where possible we use low energy bulbs.

How quickly will you repair a door entry phone?

If your entry phone system is not working report it straight away. We will repair it within 24 hours. If your block doesn't have a door entry system and you would like one contact your local residents' association or estate manager tel: (01904) 551200.

Do you repair communal TV aerials?

If you are having a problem with your TV reception check your television and find out if your neighbours are having the same problem. If you think the fault is with the communal TV aerial contact us. We repair communal TV aerials within 24 hours.