Talk to your neighbours

It is always best if you can solve problems with your neighbour by talking to them. You can politely explain the effect that they are having on your life. You should also listen to their point of view. A solution is often found in this way.

Some tips:

• your neighbour may not know that they are causing a problem
• if you do not do anything the problem is unlikely to go away
• remember to stay calm at all times and avoid arguing with your neighbour
• outline the problem without being insulting or too critical

Be prepared to compromise. Your neighbour may have concerns or problems that you do not know about.

Where to get further help

If you cannot solve the problem by talking to your neighbour you may need further help and advice.

Contact your estate manager

Your estate manager can help you sort out problems with your neighbours by giving you advice or taking action on your behalf. Contact your estate manager tel: (01904) 551550 for more information or download the solving neighbour problems leaflet from the right hand side of this page.

Make sure you keep a record of each time your neighbour causes a problem. You can download a diary sheet to record details of problems from the right hand side of this page

Contact the Tenancy Enforcement Team

This team includes the Tenancy Enforcement Manager, Tenancy Enforcement Officers, the Anti-Social Behaviour Co-ordinator with the police and City of York Council Legal Services. The most serious nuisance cases are passed on to this team to find solutions. Legal action will only be taken by this team where it is really needed. You can contact the Tenancy Enforcement Manager on tel: (01904) 551204.

Neighbour mediation

If you have a dispute with a neighbour you can take part in neighbour mediation.

The Police

All emergencies and acts of a criminal nature should be reported to the police by dialling 999. The police can also take action in many other situations including harassment, dogs, playing football on the road, parking on the pavement and grass verges or making malicious phone calls. Find out more about when the police can help by downloading the solving neighbour problems leaflet from the right hand side of this page.

North Yorkshire Police tel: (01904) 631321
Crimestoppers tel: 0800 555111 (freephone)

Citizen's Advice Bureau

The Citizen's Advice Bureau can offer free help and advice about your rights and the legal position regarding problems with your neighbour. You can call in or write to: 3 Blossom Street, York or tel: (01904) 636066.

Victim support

Victim Support is a voluntary organisation that offers practical help and emotional support to victims and witnesses of crime. Tel: (01904) 636905

York Racial Equality Network

York Racial Equality Network can provide practical help, advocacy and emotional support for victims of racism. You can call in or write to: 20 Falsgrave Crescent, York YO30 7AZ or tel: (01904) 642600.