What is the Telecare service?

The service provides a home safety and personal security system that enables people to live independently within their own homes.  This is achieved through the clever combination of a 24-hour B.T. telephone link to the monitoring centre and state of the art technology.

Benefits of the Telecare service

• Instant response - our highly skilled operators respond to your call and take the appropriate action to get the help you need when you need it
• Personal service - friendly and dignified service
• We won't leave you - our operators will stay on the line with you until help arrives
• Complete assurance - 24 hour link to the monitoring centre
• Easy installation - wireless system so no unsightly wiring

How does the service work?

The service involves the provision of a telephone link 24 hours a day between your home and the monitoring centre.  All you need is a BT telephone line and an electrical power point within 6 feet of each other.  If a sensor is activated, a message is sent to the monitoring centre where trained operators take the most appropriate action, whether it is contacting a family member, neighbour, doctor, mobile warden or the emergency services.

1. Press the button and the sensor raises an alert
2. Lifeline unit is activated and via the telephone line alerts the monitoring centre
3. Monitoring centre answers your call and speaks to you through the lifeline
4. Response activated

How does the technology help?

A range of intelligent Telecare sensors offer a comprehensive way to manage the risks to a person's health and home environment, 24 hours a day, 365 days a year.  A  wide range of Telecare sensors are available including:

Personal Trigger - a call for help can be raised from anywhere in the home or garden

Bogus Caller Button - fitted near the door, this discreet button can be used to call for assistance at the 24 hour monitoring centre when a stranger requests entry into your home

Smoke Detector - potentially a life saving device, the radio detector provides additional protection by raising an instant alarm call to the monitoring centre

Fall Detector - automatically detects a serious fall and raises an alert at the 24 hour monitoring centre

Flood Detector - this radio sensor provides an early warning by alerting the monitoring centre of potential flood situations in the home

PIR (Movement Detector) - detects movement and raises an alert, providing the 24 hour monitoring centre with the ability to audibly verify and record the presence of an intruder or alternatively detect inactivity.

How can the Telecare service help you?

The service makes a real difference to people's lives, not only for those using the service to maintain their independence but also their families and loved ones

Who would benefit from a personal reassurance solution?

The service is available for vulnerable adults of any age who would like to feel safer, more protected and independent in their own home.  The system also provides numerous benefits for:

• Older, infirm or disabled people
• Individuals who have been discharged from hospital and require additional support and assistance at home
• Those living in high crime areas
• Vulnerable people of any age living alone
• People with sensory impairments

To enquiry about this service please contact Warden Call Services Tel: 01904 645000 or Fax 01904 551828. You can also contact the Customer Advice Centre.