Home care

Home care can help you retain independence and skills enabling you to continue living in your own home with support. The service is provided to:

• Enable you to re-gain the confidence to live at home with support.
• Promote independence in daily living skills in your home and the community.
• Design support to minimise risk to you and others .
• Maintain communication and links with other appropriate agencies and professionals.
• Social inclusion.
• Personal care.
• Dressing.
• Food preparation.
• Shopping.
• Access to public transport.
• Mobility + moving and handling.
• Managing the home.
• Support and Medication.

What is Home Care?

There are some jobs we are not able to do. These include professional nursing duties, gardening, decorating, household repairs and climbing ladders to clean windows. If you need help with these then contact us for advice.

How do I get help with Home Care?

If you think you may require help, contact us and we will arrange for someone to contact you to discuss your needs and carry out an assessment if necessary. Please see the Assessment of Need and Care Plans leaflet for more details. Private agencies also provide services directly to the public. Details of local agencies offering care in your own home are available on the right hand side of this web page, as a document to download.

Who will provide my Home Care support?

Home Care support aims to meet individual needs by providing a flexible service for 7 days a week, 52 weeks a year. If the result of the assessment is that you need support, it will either be provided by home carers employed by a private agency or by council carers.

Following an initial assessment most people will usually access the Re-ablement Service for a period of up to 6 weeks. The service will work with you to help you become as independent as possible. Thereafter, if you need the support to continue, it will be provided either by the council's specialist services or by one of the locality home care providers with whom we have a contract. Whoever provides the support, we make regular checks with our customers to ensure that the quality of support is good and that you are treated with dignity and respect.

You can also use a Direct Payment to pay for your service. A Direct Payment is one way that a person can have an Individual Budget and is an essential part of Personalisation that will enable people to be in control of their lives. Please see the Personalisation and Direct Payments leaflets for more details.

How you can help us?

We ask you to help us by:

• Providing equipment and materials for routine work.
• Have a normal household contents insurance policy to cover your own personal possessions against accidental damage.
• Treating all staff with dignity and respect.

Cost

There is usually a charge for these services. You will be assessed financially and will be offered a full welfare benefits check to ensure you are receiving the appropriate level of financial support. Please refer to the leaflet 'Paying for Social Care Services: Help in your Own Home' for more information.

Your privacy

All staff understand that your affairs are private and should not be discussed with others without your permission. All staff should identify themselves by an identification card. This has their photograph, their name and the name of the organisation they work for.

Customers of the services are regularly consulted and asked about the quality of the service they receive. We expect all our providers to deal with any problems swiftly and sensitively but if you are unable to sort out the issue please contact our Complaints Team on (01904) 554081 or email haveyoursay@york.gov.uk

If you are looking for information about the current standards of organisations providing home care, the table below shows those accredited by the council. A printable list can be found above in 'documents to download'.

The table below provides a brief indication of the type of care each organisation is registered with the Care Qulaity Commission to provide, a link to their entry on the CQC website, and their final CQC inspection rating. You can access the entry for each organisation by clicking on the organisations name.

* CQC stopped running a programme of inspections to award or review quality ratings ('star ratings') on 30 June 2010. They are now designing a new system to assess the quality of services. This will work alongside thier registration and compliance monitoring system and will include a new measure of excellence currently being developed with key partners. As information about each organisation becomes available the table below will be updated. From 1 October 2010, every health and adult social care service in England is legally responsible for making sure it meets the new essential standards of quality and safety. You can find out more about CQC, and the new standards on the Care Quality Commission website.

Name and postcode of organisation.	Final CQC rating	Specialised in
Abbeyfield York Home Care Ltd YO24 1LL	Good	(for residents in Abbeyfield Complex only ) Older people
Able Community Care NR14 8TZ	Good	( personal live- in care only) Dementia, Learning disbility or Autism, Mental health, Older people, Physical disability, Young Adults
Advantage Health Care and Nursing HG1 4AA	Good	Dementia, Learning disbility or Autism, Mental health, Older people, Physical disability, Sensory Impairment, Young Adults
Age UK York In Safe Hands Services, YO1 9TL	Good	(care for carers) Dementia, Learning disbility or Autism, Mental health, Older people, Physical disability, Sensory Impairment.
Avalon, YO30 4XG	Good	Dementia, Learning disbility or Autism, Mental health, Older people, Physical disability, Young adults
Bluebird Care (York)YO30 4AG	Not Yet Rated	Older People, Adults over 18 including Learning Disabilities
B.N.A (York) HG1 1BJ	Good	None specified
York House ( Disabilities Trust )	Good	Older people, Physical disability, Young adults
Care Service YO30 6DR	Not Yet Rated	(Complex care needs and older people with mental health problems) Dementia, Mental health, Older people, Physical disability, Sensory Impairment, Young adults
Care Support Force Ltd	Not Yet Rated	Dementia, Mental health, Older people, Physical disability Sensory impairment, Younger adults
Carewatch (York), YO10 3DW	Good	Dementia, Learning disability or Autism, Mental health, Older people, People who misuse drugs or alcohol, Eating disorder, Physical disability, Sensory Impairment, Young adults.
Era Healthcare (DCA) YO1 9SA	Not Yet Rated	Dementia, Learning disability or Autism, Mental health, Older people, Physical disability, Sensory Impairment, Young adults, Children.
Everycare ( Weatherby) Ltd LS22 6JJ	Excellent	Older people
Goldsborough Home Care, YO10 3DW	Good	Dementia, Learning disability or Autism, Mental health, Older people, People who misuse drugs or alcohol, Eating disorder, Physical disability, Sensory Impairment, Young adults, Children.
Harrogate and Craven Crossroads, YO26 4LT	Excellent	(Relief care for carers ) Dementia, Learning disability or Autism, Mental health, Older people, Physical disability, Sensory Impairment, Young adults, Children
Home Instead Senior Care YO30 4AG	Not yet Rated	Dementia, Learning disability or Autism, Mental health, Older people, Physical disability, Young adults
Independent Home Living, YO31 0AA	Good	Dementia, Learning disability or Autism, Mental health, Older people, Physical disability, Sensory impairment, Young adults
Joseph Rowntree Housing Trust -Independent Living Services YO32 4DS	Good	Learning disability or Autism, Older people, Physical disability, Young adults
Joseph Rowntree Housing Trust - Hartrigg Oaks Domiciliary Care Agency, YO32 4DS	Excellent	Older people
Joseph Rowntree Housing Trust - Red Lodge Domiciliary Care Agency, YO32 4ZA	Excellent	Older people
Meadow Lodge Home Care, LS25 6PJ	Excellent	Dementia, Mental health, Older people, Physical disability, Sensory Impairment, Young adults
Mencap York - Domiciliary Care, YO30 4XB	Good	Learning disability
New Concept Care YO43 3AF	Excellent	None specified
Prestige Nursing - Dom Care, YO10 4AU	Good	None specified
Reablement East and West YO24 3DR	Not Yet Rated	Dementia, Mental health, Older people, Physical disability, Sensory Impairment, Young adults
Real Life Options LS11 7HL	Excellent	Dementia, Learning disability or Autism, Mental health, Older people, Physical disability, Sensory impairment, Young adults
Riccall Carers Ltd, YO19 6FD	Excellent	Dementia, Learning disability or Autism, Mental health, Older people, People who misuse drugs or alcohol, Physical disability, Sensory Impairment, Young adults
Sheltered Housing Extra Care ( SHEC) YO23 1YA	Not Yet Rated	Dementia, Mental health, Older people, Physical disability, Sensory Impairment, Young adults
Sherbutt House Home Care Services YO42 2DX	Excellent	Learning disability or Autism
St Annes Community Services, YO30 6EF	Good	Learning disability or Autism, Mental health, Older people, Physical disability
Surecare (York and Scarborough), YO26 6RB	Not Yet Rated	Dementia, Learning disability or Autism, Mental health, Older people, People who misuse drugs or alcohol, Physical disability, Sensory Impairment, Young adults
UBU - HG1 5BJ	Excellent	Learning disability or Autism
United Response York Dom. Care Agency, YO1 6JD	Excellent	Learning disability or Autism
Wilberforce Trust, YO18 8BA	Adequate	Learning disability or Autism, Older people, Physical disability, Sensory Impairment, Young adults
Wilf Ward Family Trust YO24 3DJ	Excellent	Dementia, Learning disability or Autism, Mental health, Older people, Physical disability, Sensory Impairment, Young adults, Children
Voyage WS13 6QD	Good	Dementia, Learning disability or Autism, Mental health, Older people, People who misuse drugs or alcohol, Physical disability, Sensory Impairment, Young adults
York Helpers, YO30 5YX	Good	None specified

The organisations below also provide home care , but are not accredited by the council.

Name and postcode of home	CQC rating	Specialised in
Dignity YO30 6BZ	Adequate	Older people
Domus Healthcare YO19 6FD	Not Yet Rated	Dementia, Learning disability or Autism, Mental health, Older people, People who misuse drugs or alcohol, Physical disability, Sensory Impairment, Young adults