Out of hours support
The Emergency Duty Team is the contact point for all social care and housing enquiries outside of normal office hours.
During normal office hours you should contact us on 01904 554500 for housing enquiries or 01904 555111 for social care enquiries.
The Emergency Duty Team
The Emergency Duty Team can be contacted outside office hours only, including weekends and bank holidays as follows (see contact details on the right hand side of this page)
The service is available to everyone living in York and to people who normally live elsewhere but who are staying temporarily in or visiting the area.
The team will provide you with help and advice over the phone; most calls are resolved in this way. The team can also refer you, where appropriate, to other agencies or to daytime services who might be better placed to help.
There are some urgent situations that may require a member of the team to visit you or the person with the problem.
Children and family care
- Child protection
- Registering a birth
- Fostering, adopting and looked after children
- Looked after children
- Naming ceremonies
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Out of hours social services support
- Support groups for families
- Young carers
