What day is my bin emptied?

You can ring the York Customer Centre to find out what day your refuse collection is on.  If your property receives an alternate week collection (where refuse is collected one week and garden waste and recycling are collected the following week) see garden waste collections for a list of collection dates.

Bank Holiday collections

In 2008 there will be no changes to household rubbish, garden waste and kerbside recycling collections in weeks containing a Bank Holiday, except Christmas and New Year.  All collections will be on your normal day.

Please ensure your refuse, garden waste and kerbside recycling containers are placed out by 7am on your collection day.

How much can I put out for collection?

One wheeled bin with the lid shut is emptied per property. NO extra bags or boxes will be taken.

My bin wasn't emptied today what can I do?

Check your bin did not contain items that made it too heavy to lift up onto the vehicle. If your bin did not contain anything heavy, and was put out to the edge of your property at or before 7am contact York Customer Centre and your problem will be solved as soon as possible.

If someone you know insists on putting out their waste into the street or alley early then action can be taken. You can also report this to your Street Environment officer.

Help with collections

An assisted collection service is available for customers who have a genuine difficulty in moving their refuse, garden waste or recycling to the agreed collection point at the boundary of your home.  To apply for an assisted collection service please contact us to request the application form.

Other types of waste

Clinical Waste - The council offers a free collection to householders who need to dispose of any clinical waste which arises from treatments at home, for example, sharps or yellow bagged waste.  The collections are usually arranged as a result of referral by a G.P, hospital, health visitor, district nurse or home care assistant.  Please contact us to arrange this service.

Medical Waste - The council can help you to dispose of other non-hazardous medical waste, for example, dressing and packaging, which may not fit in your bin.  Please contact us to discuss how we can help you.