How was it for you?

We work hard to deliver your services right first time. Most of the time we do. Sometimes however things can go wrong or fail to meet expectations. We want you to tell us when this happens. Your feedback - comments, compliments, complaints and suggestions are important to us.

What will we do with your feedback?

All feedback will be used as part of planning the improvement and delivery of your services. We will not respond to comments, compliments and suggestions unless we have your contact details and need to clarify something with you. We will respond to your complaint (see 'How will we deal with your complaint' below).

Who should you contact?

For stage 1 complaints and all other feedback you should contact York Customer Centre which has extended opening hours and staff specifically trained in customer care to help you.

Staff at the York Customer Centre have access to a network of customer feedback co-ordinators across the council. They will ensure the right person gets to know what you have to say and takes any necessary action. One of the customer feedback co-ordinators will be your key contact if you need to take a complaint beyond Stage 1. You will be given their contact details when a response to your stage 1 complaint is made.