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Comments, compliments, complaints and suggestions

In this section:

York's procedure for dealing with customer feedback
How was it for you is York's procedure for dealing with customer feedback
How to make a good complaint
Many people don't like to complain because they feel it is a negative thing to do or makes them seem unreasonable. Because of this we frequently find it difficult to be clear whether a customer is making a general point or a complaint that we need to put through our complaint process
Three stages for dealing with a complaint
'How was it for you?' has a maximum of three stages for dealing with a complaint

Contact

General enquiries
tel: (01904) 551550
fax: (01904) 553560
8.30am to 5pm

Minicom number
minicom: (01904) 553562

Self service payments
tel: (01904) 551557
24 hours a day, 7 days a week

Benefits
tel: (01904) 551556
8.30am to 5pm

Planning and Building Control
tel: (01904) 551553
8.30am to 5pm

Council tax
tel: (01904) 551558
8.30am to 7pm

Environmental services
tel: (01904) 551551
8.30am to 7pm

Postal address:
City of York Council, Library Square, York, YO1 7DU

Email: ycc@york.gov.uk