Comments, compliments, complaints and suggestions

York's procedure for dealing with customer feedback

How was it for you is York's procedure for dealing with customer feedback

How to make a good complaint

Many people don't like to complain because they feel it is a negative thing to do or makes them seem unreasonable. Because of this we frequently find it difficult to be clear whether a customer is making a general point or a complaint that we need to put through our complaint process

Three stages for dealing with a complaint

'How was it for you?' has a maximum of three stages for dealing with a complaint