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City Of York Council

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Comments, compliments, complaints and suggestions

York's procedure for dealing with customer feedback
How was it for you is York's procedure for dealing with customer feedback
How to make a good complaint
Many people don't like to complain because they feel it is a negative thing to do or makes them seem unreasonable. Because of this we frequently find it difficult to be clear whether a customer is making a general point or a complaint that we need to put through our complaint process
Three stages for dealing with a complaint
'How was it for you?' has a maximum of three stages for dealing with a complaint