We will investigate your complaint but you must have all your evidence (receipts, packaging, the food itself etc). If your evidence leaves your possession this may prevent us from being able to take further action.

If you prefer to deal with a complaint yourself we recommend you:

Step 1 - go back to the trader and explain your problem

Take along copies of evidence you have, such as receipts and packaging, but keep the originals. If possible, take a photograph of any food or foreign bodies and then store them in the freezer.

Step 2 - put your complaint in writing

Keep a copy of the letter and send by recorded delivery. In you letter explain the complaint and the action you would like the trader to take to solve the problem.

Step 3 - contact us

Contact us if you are still not satisfied.